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Privacy & Security

Stem Wine Group Inc. is committed to preserving and safeguarding your right to privacy. As part of this commitment, Stem wants you to be fully aware of what happens to the personal information which we have in our possession. Accordingly, this Privacy Policy (the “Policy”) sets out the manner in which your personal information is collected, used, disclosed and otherwise managed by Stem Wine Group Inc. (Stem). 

Collection of Personal Information 
You are able to visit our Website(s) (“Website(s)”) without providing us with any personal information. However, we collect information about you when you purchase products from us by telephone or through the Website(s). To purchase products, we ask you to register with our website. To register, we will collect personal information about you, including your name, address, company name, telephone number, fax number, e-mail address, purchase history and Stem points, as well as a username and password that you select. If you purchase one of our products, we will collect your credit card and related payment information. We do not retain any credit card or other payment information after your order has been processed. 

When you call one of our customer service representatives, or e-mail us with a comment or question, you may be asked for information that identifies you, such as your name, address and telephone number, to help us promptly answer your question. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our publications, product offerings, and the Website(s). 

We also may automatically collect general anonymous information related to your use of the Website(s), such as the date and time you visited the Website(s) and the pages you visited on the Website(s). In addition, we collect “cookie” information from your browser to identify your computer and provide us with a record of your visits to our Website(s). The technology used to gather “cookie” information is provided by the Internet browser you use, and may be turned off by using your browser preference buttons. This statistical information helps us to understand how our Website(s) is used (e.g. which pages or sections are most popular and when are the peak activity times) and assists us in planning for future improvements to the Website(s) to better meet our visitors’ needs. 

Use of Personal Information 
We use your personal information for one or more of the following purposes: (a) Identifying who you are; (b) Processing your order for our products; (c) Shipping your order to you; (d) Improving our service offerings; and (e) Improving our Website(s). 

From time to time we may obtain your permission to send you marketing information about our product offerings. If we obtained your permission to place you on a marketing mailing list, you can remove yourself from the list at any time by contacting us as set out in the “Contact Us” section. You can also remove yourself from an e-mail marketing list by clicking the “unsubscribe” button that appears on our e-mails. 

Disclosure of Personal Information 
Except as set out below, we will not otherwise sell, rent, transfer or disclose any of your personal information to any third party without your consent. 

Certain personal information may be transferred to third party service providers solely for the purpose of processing and/or arranging for the delivery of your order, or providing another service you requested. For instance, we will transfer your address and contact information to our preferred courier company for the purposes of shipping any products you order. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws, and are prohibited from using or disclosing your personal information for any purpose other than providing the services on our behalf or as otherwise required by applicable law. 

We reserve the right to transfer any personal information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer. 

We may provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims. 

Security of Personal Information 
Stem understands that your privacy and the security of your personal information are important to you. We highlight that no transmission on the Internet is guaranteed to be absolutely secure and, therefore, Stem does not represent or warrant for the complete security of the information provided to Stem and/or its service providers through the Website(s). You understand that you are providing this information to Stem at your own risk. 

However, we have implemented measures in an effort to maintain the confidentiality of all personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. In addition, we only maintain your personal information for as long as necessary for the purposes for which we collected the information, or as otherwise required by law. 

Access to your personal information on the Stem service is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication. 

Accessing and Correcting your Personal Information 
If you are registered with Stem and wish to access your contact information, purchase history and your Stem points, or correct certain factual errors in our records, you can do so through the “My Profile” link. You are also able to access and correct any inaccuracies in your records by contacting us as set out in the “How to Contact Us” section. 

To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections. 

Changes to this Privacy Statement 
You agree that Stem may, at its sole discretion, modify the Policy at any time with or without notice to you to reflect changes to our personal information practices. The revised Policy shall be posted on the Website(s) Please review the Policy on a regular basis for any such changes. We will treat your personal information in accordance with the Policy in place at the time of collection of such information, or as you otherwise consent. You agree that your continued use of the Website(s) after any revised Policy has been posted on the Website(s) constitutes your consent to such revised Policy. 

How to Contact Us 
If you would like to review or update the personal information in your customer record or withdraw your consent for the collection, use and/or disclosure of your personal information, or if you have any inquiries, comments or complaints about this Policy, please contact our Head Office.