Policies, Terms & Conditions

• Prices listed are per bottle, but must be sold by case lot, and all prices are in Canadian dollars.
   
• Due to currency fluctuations and LCBO policy changes, prices are subject to change without notice.
   
• For your convenience prices include export price, freight, customs charges, duties, excise, LCBO markup of 64%, LCBO wine levy, LCBO environmental fee and agency fee. Gallonage fee where applicable. Prices do not include HST and bottle deposit. 
   
• Stem Wine Group Inc. is not permitted to sell beverage alcohol but we facilitate an arrangement whereby you can purchase directly from the LCBO. 
   
• The LCBO’s price for the products is available in advance from Stem Wine Group Inc. upon request. 
   
• Wine may only be purchased in case lots. There are twelve bottles in a case unless otherwise noted. 
   
• The LCBO requires 36 hours to process an order. Please expect a minimum of two business days before receiving your order. 
   
• All rush orders will be subject to a surcharge. 
   
• We deliver five days a week in the Toronto area. We deliver to most parts of central Ontario on a weekly basis. 
   
• Refund Policy: Loss or damage of goods should be notified to Stem Wine Group Inc. immediately upon receipt. Failure to notify us in due time may result in denial of liability. All products returned are subject to a 20% restocking fee. 
  
  NOTE: You must be 19 years of age or older to place or receive a beverage alcohol order.